Xfernet’s Remote Hands service is lead by a highly skilled team who is available to support you 24x7x365, onsite. Our team provides rapid response and ensures your services are running smoothly with our robust remote management, custom installations and effective, efficient troubleshooting.
Whether you’re a small business or a large enterprise, our Remote Hands support staff will work with you to deliver the highest level of performance that meets your needs.
You can rely on our around-the-clock service for things such as:
✔️ Onsite/offsite technical assistance & troubleshooting
✔️ Equipment installations and configurations
✔️ Providing visual verifications to assist in remote troubleshooting
✔️ Server boot issues
✔️ Password recovery
✔️ Firewall issues
✔️ Hardware troubleshooting
✔️ File system checks
✔️ Service restarts
✔️ Inventorying/labeling of equipment
✔️ Moving equipment within your space and cabinets
✔️ Moving or securing cables
You are probably too busy growing your business to focus on server management — until it is too late. You know that data loss, security breaches and poor site performance can negatively impact your business. However, you may not have the time or expertise to assure systems are monitored, secured and backed up 24/7.
That’s were we can help. Xfernet’s highly-skilled and experienced Server Support Team can manage the day-to-day server operations. We ensure your systems are updated, data backed up and performing optimally. With no contracts and clear pricing, you can focus on your business while having the peace of mind that comes with around the clock, expert server management.
By monitoring more than a dozen server health checks, we can spot and fix issues before your customers even notice.
All plans include daily off-site backups. We use an enterprise-grade backup solution to take the guesswork out of data recovery.
By applying OS and panel updates quickly, we reduce that chance that software bugs or security issues impact your services.
We help you align your IT needs with your business goals by providing clear, no-jargon assessment of your service options.
We manage firewall, intrusion and anti-DOS settings to help you avoid painful security attacks.
We go beyond server optimization by helping you integrate tools and monitoring to identify and stomp out any performance issues.